CNCF-hosted Co-located Events North America 2024

In our presentation, we will share how The New York Times has crafted a developer platform interface that is both straightforward and powerful, a transformation offering significant value to the wider cloud-native community. Attendees will gain firsthand insights into the effective strategies employed for abstracting Kubernetes complexities, ensuring that control and customization are not compromised.

Attendees will walk away understanding how we created:

- A set of user personas that allow us to make more mindful trade-off decisions between simplicity and extensibility.

- A process that makes feedback from our users transparent, centralized, and actionable.

- A capability maturity model that enables us to confidently roll out adoption of new features with feedback points along the way.

- An intentional marketing strategy that incorporates The Chasm framework and innovation-adoption gap.